Help Center

Sorry, ALO does not offer price matching or adjustments at this time.

Please note that our discount codes are for one-time use only.If your order is canceled or returned, you are unable to use the code a second time.Additionally, discount codes are unable to be stacked on site-wide promotions.If the code is eligible, try typing in the code to ensure there are no additional spaces. 

To view the status of your return, please reference your return tracking number. You can find that on your return submitted confirmation email.Once your return has been delivered, please allow 2-4 days for your return to be processed.Please note: Combining returns can extend the return processing times.

Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item(s) once your package arrives.

To view the status of your order click here.

Orders placed Monday-Friday before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day.

Please allow 1-2 extra days for order processing during special promotional periods and holidays.

Once your order has shipped, please allow 24 hours for your tracking number to update.

In the U.S.

U.S. orders can be returned and exchanged online or in-store within 30 days of delivery. To start a return, click here.

To review our Return Policy, click here.

For a list of our store locations, click here.

Outside the U.S.

Online orders placed outside of the U.S. can be returned online within 30 days of delivery. To start a return, click here.

Purchases made in store must be returned to the same ALO store. Online purchases cannot be returned in store. 

If you’re a Level 2 or Level 3 ALO Access member, your texts will be prioritized by our customer service team during business hours.

ALO Access Text Support: (424) 567-8133

Hours:

Monday-Friday: 6:00 AM to 6:30 PM (PT)

Saturday-Sunday: 8:00 AM to 4:30 PM (PT)

The Bag Collection is available exclusively in store at 23 ALO Sanctuaries. If you’re not near one of these stores, please reach out to our private client team for assistance.